Every interaction you have with investors shapes their investment journey and their trust in the fund management industry. As a fund management professional, you play a crucial role in ensuring that investors receive fair treatment, make informed investment decisions, and achieve their financial objectives.

This means putting investors' interests first throughout every aspect of fund management - from investment strategy and product design to fund governance and portfolio management, through to investor communications and the handling of investor concerns.

This e-learning course will guide you through the essential principles of fair dealing in fund management – not just as a regulatory requirement, but as a cornerstone of building lasting investor relationships and maintaining the integrity of the asset management industry. As stewards of investors' capital, your commitment to fair dealing principles helps build confidence in professionally managed investment products and services, ultimately contributing to a more robust and trusted fund management sector.

LEARNING OBJECTIVES

At the end of the module, participants will be able to:

1. Understand the Principles of Fair Dealing: The importance of fair dealing and its five key outcomes as outlined by the Monetary Authority of Singapore (MAS). 
   
2. Recognize Board and Senior Management Responsibilities: Identify the roles of leadership in fostering a culture of fair dealing and aligning organizational policies with customer-centric practices. 
   
   
3. Product Suitability, Due Diligence, and Representative Competency: Assess how financial institutions should design, market, and distribute products and services and train their representatives to meet the needs of their target customer segments. 
4. Promote Transparent Communication and Ethical Practices: Evaluate best practices for delivering clear, relevant, and timely information to customers, including avoiding misleading representations and ensuring informed decision-making. 
5. Handle Complaints Effectively and Independently: The essential steps and mechanisms required for resolving customer complaints in an independent, effective, and prompt manner to enhance trust and service quality. 
   
   

MODULE OUTLINE

This programme is undergoing IBF accreditation. Click here to view the full course prospectus.

TYPE OF COURSE

E-Learning

FEE*

IMAS Member: $140

Non-IMAS Member: $150

This programme is undergoing accreditation, please contact IMAS Secretariat if you are keen to enrol.