Summary
Pand.ai creates enterprise-grade AI Chatbots tailored made for the financial services industry. Our clients include Allianz, Bangkok Bank, CIMB Bank, Great Eastern, MSIG and Schroders, amongst others.
Description of fintech solution
Pand.ai's proprietary NLP (Natural Language Processing) engine is available in 5 different languages commonly used in Southeast Asia (English, Chinese, Bahasa Indonesia, Bahasa Malaysia and Thai), and powers all the AI Chatbots that we build. Most of our AI Chatbots in production have over 90% effective accuracy.
Describe your key innovations
Our key innovations include:
1) A robust NLP engine with a high degree of accuracy
2) Advanced features like contextual memory and multi-dimensional search that make conversation with end-users seamless
3) Multi-lingual capabilities across 5 major languages commonly used in Southeast Asia
4) Multi-channel connectivity to all major instant messaging platform such as WhatsApp, Facebook Messenger, LINE, Slack, Telegram, etc.
5) Ready connectivity to financial data providers like Morningstar and Bloomberg
Solution Lifecycle
Commercialized
Founder's Background
CHUANG Shin Wee is the Founder and CEO of Pand.ai, a Singapore-headquartered specialist in conversational AI for the Southeast Asian market. Today, Pand.ai serves a number of Fortune 500 financial institutions across Asia including Allianz, CIMB, MSIG and Schroders.
Prior to founding Pand.ai, Shin Wee was the Head of Digital Banking for Standard Chartered Bank in China, where he built a number of award-winning digital capabilities for the bank. In 2013, he was named “Top 50 Business Innovators in China” by CBN Weekly for inventing an ATM software that helped the bank to reduce the cost per lead by more than 90%.
Shin Wee graduated with a First-Class Honours in Electronic & Communication Engineering from the University of Bristol. He later attended the Massachusetts Institute of Technology (MIT) and completed an MBA from the Wharton School.
Founded (Years of Incorporation)
2016
How are you funded today?
Seed
Money Raised
USD2M
Number of employees
16
Presence In Region
Asia
Technology
Artificial Intelligence
Chatbot
Machine Learning
Natural Language Processing (NLP)
RPA
HQ Country
Singapore
What are the top 3 key benefits your solution will bring to the Asset Management Industry?
1) Enable users to make query to financial data anytime, anywhere in a simple and intuitive manner, i.e. text
2) Enable users to generate personalised fund comparison report dynamically and in real-time
3) Enable fund managers to better communicate with, and train distributors digitally through asynchronous learning
Tell us more about your past client engagements to date and your market penetration?
We have worked with a number of financial institutions in the Singapore and around the region, including with Schroders in Singapore and Hong Kong.
Do you have any case studies of your solution? If yes, please share it in less than 200 words
We created an AI Chatbot for Schroders in 2018 that allows authenticated users to make enquiries related to al 9,000+ funds registered for sales in Singapore. Users can also generate a fund card, compare funds, download factsheet, save selected funds in a watchlist, search for insight articles and even participate in a virtual private group for product training.
